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How to troubleshoot Comcast email: Step-by-Step

Comcast devices are widely used, with Comcast devices, the Comcast email services are best of you to want to check your account details, the data plan and a lot more. Sometimes the problem may arise with your Comcast email, you should not worry about it initially, as it can be solved easily by some basic troubleshooting and if not done, you can proceed with the other solution. So, here we will be discussing how to troubleshoot Comcast email.

How to troubleshoot Comcast email:

The Basic Troubleshooting:

Before heading to the next steps or procedure or more complicated solutions, we recommend you to do some basic troubleshooting on your PC and also the network connections.

To do this, simply try restarting both your computer and the network providing devices, that is, Comcast modem or Comcast router. After they’ve rebooted, you need to check if you have a stable internet connection or not, for this, open a new tab or page on your Web browser on your computer and try to visit a website to verify you have a stable network connection.

If your network is not working, then, locate and click the “Network” icon on of your Windows. Of you can find the icon, simply go to the search bar and search for Network, if done, select your Comcast modem or router network, click “Connect,” and then enter your network password, if prompted.


Read Also: How to sign up for Comcast email: Step-by-Step

Check Your Comcast device:

You need to Check that your Comcast modem or router are both connected properly with the main power supply. Check if all the cable are connected properly to the right port and none of them are loosen.

If you are having any problems or you don’t know where are ports supposed to be inserted, the ports simply check your Comcast XFINITY equipment manual. Make sure that, that you’ve paid all the bills to keep your service continue.

You can also ask Comcast customer care and tell them about the problem that you are facing. If you need immediate assistance by the Comcast customer care representative, then check us the post:

Read Now: How to contact Comcast customer care service

View Your Current Email Settings:

Open your email client to verify your settings are entered correctly. How you go about viewing your settings varies depending on the email application you use to access your Comcast email. To view these settings in the default Windows 8.1 Mail app, swipe your mouse to the bottom-right corner of your screen and click “Settings.” Select your Comcast account to view its current configuration. In Outlook 2013, click “File” on the main menu, choose “Account Settings,” and then select “Account Settings” again. Click your Comcast email account, and then click the “Change” button.


Verify Email Account Configuration:

To verify email account configuration. You have to bring up your current email settings in your email application, to verify that they are configured properly. In the email address section should be your Comcast email address. The outgoing and incoming server fields must read “” and “,” respectively. The port for the incoming mail should read “993” and the outgoing “587.” Simply, Turn On SSL encryption, if prompted.

For Comcast Customers: How to change Comcast email password

Use Comcast Webmail:

Xfinity Comcast service also has a webmail portal, and you can use to check your email on-the-go from any available device with a web browser.  You can use the webmail portal instead of your regular mail application if you’re having trouble. To do this, enter your full Comcast email address and it’s password to Log In.

So, this is all about, how to troubleshoot Comcast email. The steps involved are easy, but if still facing the problems, let us know in the comments section below.

Anubhav Tyagi
Anubhav identifies himself as gadget fanatic & a stickler for detail and accuracy. He’s quite an aficionado of sci-fi movies, gaming, and music. When not writing about his favorite genres on VoStory, he can be seen clicking photographs.

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